How it works

Our engagement process, from first enquiry to long-term partnership.

Enquiry & Initial Contact

Enquiry submitted via contact form.
Vortex reaches out to the customer.

Requirement Gathering

Requirement understanding session booked & held.
Feasibility assessment of complexity.
Findings communicated to customer.

Quotation & Agreement

Price quotation issued, including an estimated, approximate project timeline — this is an estimate, not a fixed promise.
Customer accepts the quoted price.

Build Phase

Blueprint development begins.

Development Phase

First-cut demo built.
Final blueprint & demo presented.
Customer signs off before deployment.

Deployment Phase

Solution deployed to staging/pre-production for final checks.

Go-Live Phase

Solution released to production, live for customer use.

Post-Implementation Support

1 week of support beginning from the go-live date, including training and troubleshooting.

Ongoing Relationship

New feature requests are scoped and billed separately as new engagements.

Quoted pricing is based on the requirements understood at the time of quotation. Costs are subject to change if integration with the customer's existing software systems introduces additional complexity not identified during the feasibility assessment. Any third-party licensing costs, software licenses, or regulatory/compliance requirements applicable to the customer's business or industry are the customer's responsibility to identify and obtain. Vortex Digital Solutions does not procure, warrant, or assume liability for third-party licensing or regulatory compliance on the customer's behalf.